FAQs

A: Our stainless steel product quality has multiple guarantees. First of all, we purchase raw materials from high-quality steel mills, which have strict quality control systems, and their production of stainless steel materials comply with international standards, such as ASTM (American Society for Testing and Materials Standards), JIS (Japanese Industrial Standards) and so on. During the production process, we have a professional quality inspection team, who will carry out inspections at all production stages, including raw material inspection, machining accuracy inspection, surface quality inspection, etc. For example, for the flatness of stainless steel sheets, we use high-precision measuring equipment to ensure that the deviation is within the specified range. Moreover, our products are sampled and inspected before leaving the factory to ensure that the quality of the products is stable and meets customers' requirements.

A: The corrosion resistance of stainless steel varies depending on the material and the environment in which it is used. Our commonly used 304 stainless steel contains 18% chromium and 8% nickel, and this composition gives it good corrosion resistance in general environments (e.g., atmospheric environments, freshwater environments). It forms a dense protective film of chromium oxide that prevents further oxidation and corrosion. For more corrosive environments, such as marine environments or chemical environments, we can offer 316 stainless steel, which contains molybdenum, which enhances corrosion resistance, especially against pitting and crevice corrosion caused by chlorides.

A: Our stainless steel products are surface treated in a variety of ways, and all of them are of high quality. For example, in terms of polishing treatment, we can provide mirror polishing and matte polishing. After mirror polishing, the surface of the product is as bright as a mirror, and the roughness can reach Ra0.025 - 0.05μm, which is suitable for occasions with high decorative requirements, such as high-grade kitchenware, architectural decoration, etc. The surface texture of the matte polished product is very high, and the quality is very high. The surface of matte polished products has a soft texture and no obvious reflection, and its roughness is generally around Ra0.8 - 1.6μm, which is commonly used in industrial equipment or occasions with less demanding requirements on appearance. We will carry out strict inspection after surface treatment to ensure that the surface is free from scratches, pits and other defects.

A: Our prices are mainly determined based on raw material costs, processing costs, transportation costs, and market supply and demand. Raw material cost is an important part of the price, stainless steel prices will change with the fluctuation of international steel market prices. Processing costs include the cost of cutting, stamping, welding and other processing procedures, which depend on the complexity of the product and processing precision requirements. Transportation costs are calculated according to the weight, volume, distance and mode of transportation (sea, land, etc.) of the goods. In addition, market supply and demand will also have an impact on the price. If the market demand is strong, the price may be adjusted upward appropriately; on the contrary, if the supply exceeds the demand, there will be some room for downward adjustment of the price.

A: We have several price advantages. Firstly, we have established long-term and stable cooperative relationship with many high-quality steel mills, and we are able to purchase raw materials at relatively low prices. Secondly, we have advanced production equipment and high processing efficiency, which enables us to effectively control the processing cost. For example, our automated cutting equipment can accurately cut stainless steel sheets, which reduces material waste and thus lowers costs. Moreover, our company will provide certain discount offers according to the order quantity, and for large batch orders, customers can enjoy more competitive prices.

A: Our quotation is generally FOB (Free On Board) or CIF (Cost Inward Fulfillment) and other trade terms. If the price is FOB, then the price does not include transportation and insurance costs, but only the cost of the product and the cost of loading the goods on board the ship at the port of shipment, such as packaging costs, the cost of domestic transportation to the port and so on. In case of CIF price, the price includes the cost, insurance and freight, and all the expenses for delivering the goods to the designated port of destination are included. We will clearly explain the composition of the price when quoting, so that customers clearly understand each item of cost.

A: We can provide stainless steel products with many specifications. Take stainless steel sheet as an example, we have different thicknesses ranging from 0.3mm - 60mm, which can meet different customers' needs. In terms of size, we can provide standard size plates, such as 1000mm x 2000mm, 1219mm x 2438mm, etc. We can also customize cutting according to customer's special requirements, for example, if customers need plates with a length of 3000mm and a width of 1500mm, we can process them according to the requirements. For stainless steel tubes, we have different specifications for OD and wall thickness, OD can be from 6mm - 630mm, wall thickness from 0.5mm - 16mm, and the length of the tubes can be customized according to customers' requirements.

A: There are several factors to consider when choosing the right stainless steel model. If it is used in the food processing industry, we recommend 304 stainless steel because it meets food hygiene standards, is harmless to humans, and has good corrosion resistance to resist corrosion by acids and salts in food. If it is used for outdoor building decoration, you need to consider the weather resistance and strength of stainless steel, 304 or 316 stainless steel are good choices, 316 stainless steel is more suitable for building decoration in the seaside and other buildings with high salt spray environment. For industrial machinery parts, you may need to consider the hardness and abrasion resistance of stainless steel, this time some high strength martensitic stainless steel or duplex stainless steel may be more suitable, the specific model also needs to be determined according to the working environment of the mechanical parts and the force situation.

A: Yes, we can. We have a strong R&D and production team that can customize stainless steel products with special specifications or models according to the drawings, samples or specific technical requirements provided by customers. For example, if a customer needs a special shape of stainless steel stamping parts, we can design and manufacture the molds first, and then do the stamping process according to the customer's requirements of size, shape, precision, and so on. During the customization process, we will keep close communication with customers to ensure that the final product fully meets their expectations.

A: Our stainless steel products are packaged according to the type of product and transportation requirements. For stainless steel sheets, we usually pack them on wooden pallets and wrap them with plastic film, which prevents the sheets from being scratched and damp during transportation. Isolation paper will be placed between each plate to avoid mutual friction. For stainless steel tubes, we will use strapping packaging, generally a certain number of tubes per bundle, and then strapped with steel bands, and then wrapped with plastic film on the outside to protect the surface of the tubes. For some small stainless steel products, such as screws, nuts, etc., we will use plastic bags or carton packaging, and then packed into cartons to ensure that the products will not fall apart during transportation.

A: We mainly provide two kinds of transportation methods: sea transportation and land transportation. Sea freight is suitable for large quantities and long distances, and we will load the goods into containers for transportation. We can provide 20-foot and 40-foot standard containers, and choose the right type of container according to the volume and weight of the goods. Ground transportation is mainly by truck and is suitable for domestic short-distance transportation or trade transportation with neighboring countries. During transportation, we will cooperate with professional logistics companies to ensure that the goods can be delivered to the destination in a safe and timely manner.

A: If the product is damaged during transportation, first we will ask the customer to check the goods immediately after receiving them and provide photos, quantity and other information of the damaged product. If the damage is caused by improper packaging, we will take the responsibility. If it is the responsibility of the transportation company, we will assist the customer to claim from the transportation company. We always buy transportation insurance before shipment to reduce the loss due to unforeseen risks during transportation.